Welcome You (hereinafter referred to as"Users") to use EchoUs AI chat software (hereinafter referred to as"This software") and related services. This user service agreement (hereinafter referred to as"This agreement") is a legally binding agreement between the user and the software operator [ operator name ](hereinafter referred to as"US") for the download, installation, registration, login, use and service provision of this software. Please read and fully understand all terms and conditions of this agreement before using this software, especially regarding liability limits, disclaimers, user obligations and dispute resolution. By downloading, installing, registering, logging in, or any other use of this software, you fully understand and agree to accept all of the terms and conditions of this agreement. If you have any questions about this agreement, please contact us at support@envexa.shop communicates with us.
Scope and nature of services
1.1 core services
1.1.1ai intelligent chat service: provides users with real-time interactive chat services based on artificial intelligence technology, supporting text, voice (if any) and other forms of interaction, the AI model can generate the corresponding response content according to the user input requirements, questions or instructions, including but not limited to information query, knowledge answer, topic communication, creative content generation, etc. .
1.1.2 chat data management services: provide users with chat record storage, view, search, delete and other management functions, support users to personal chat data for independent operation, protect users' control over their own interactive data.
1.2 additional services
1.2.1 account association service: if the user registers and logs into the software account, you can enjoy additional services such as cross-device synchronization of chat records (if any) , personalized settings preservation (such as chat background, font size, etc.) , and customization of AI response style. The specific services are provided by the software.
1.2.2 feature development: we will update our features in accordance with technological developments and user needs, including, but not limited to, new forms of interaction (such as image recognition interaction, multilingual translation chat, etc.) , expanding AI capability scenarios (such as learning aids, life assistants, etc.) , optimizing response speed and accuracy, etc. , users can get the latest service through in-app update prompts.
1.3 fee and free of charge
1.3.1 free basic services: the core services of the software (basic AI chat, chat record local management) are free services, users do not need to pay for normal use.
1.3.2 charging for value-added services: some premium add-ons (e.g. ultra-high-capacity cloud synchronization, proprietary AI model customization, unlocking of advanced features, etc. , if any) may be available on a subscription or single-purchase basis, the fee standard, service period and specific rights and interests of the paid service will be clearly stated on the service opening page, and the user will be regarded as agreeing to accept the corresponding paid service terms after completing the payment.
2. User Account Management
2.1 account registration
2.1.1 eligibility for registration: users must be at least 16 years of age and have full civil capacity to register an account with the software, and minors under 18 years of age to use the software and register an account, this agreement must be read with the written consent of the legal guardian, and the Guardian shall be responsible for its use.
2.1.2 registration information requirements: users are required to register by providing a real, accurate and complete mobile phone number or e-mail address as a login account and by setting a login password that meets security requirements. When the registration information is changed, the user should update the"Setup-account Center" in the application in time. Because the registration information is not true, inaccurate or not updated in time, the account security risk and service can not be used normally, the user shall bear the responsibility by himself.
2.2 account usage and custody
2.2.1 ownership of the account: the account registered by the user shall be owned by the user personally. The user shall use the account only on his own and shall not transfer, rent, lend or give the account to others, or for any purpose of business cooperation. If the above-mentioned behavior leads to account theft, information leakage or other losses, the user shall bear full responsibility.
2.2.2 safekeeping obligations: users shall properly store their account login password and the mobile phone and e-mail verification codes used for verification, and shall not divulge such information to any third party. If the account is found to have abnormal login, password leakage or other security risks, you should immediately reset the password through the"Set-account center-change the password" function, and notify us in a timely manner by contacting the email. All responsibilities arising from misappropriation of accounts due to improper storage shall be borne by the users themselves.
2.3 account cancellation
2.3.1 Cancellation Request: A User can submit a cancellation request through the"Setup-account center-account cancellation" function in the app, be sure to back up any important data associated with your account (e. g. , synced chats, etc.) before you log off. After the application is submitted, we will complete the audit within 7 working days. After the audit, the account will be officially cancelled, and all data in the account will be completely deleted and can not be restored.
2.3.2 post-termination liabilities: upon termination of an account, the user shall lose all rights and interests in the use of the account, and any outstanding expenses (if any) arising from the original account shall remain with the user, we no longer provide any services for accounts that have been closed.
3. User rights and obligations
3.1 user rights
3.1.1 right to use services: subject to compliance with this agreement, users shall have the right to use AI chat, chat data management and additional services in accordance with the functions provided by this software, enjoy the right of self-management to own chat data.
3.1.2 right of feedback: users have the right to give us comments or suggestions on the service quality, function design, AI response effect and Operation Experience of the software, we will register the user feedback and timely evaluation and optimization, improve the quality of service.
3.1.3 right to privacy: users have the right to have their personal information protected. We will collect, use and protect users' personal information in accordance with the provisions of the EchoUs privacy policy, no unauthorized disclosure without the user's consent.
3.2 user obligations
3.2.1 obligation of lawful use: when using this software, users shall not use this software to disseminate or distribute any content that violates laws or regulations, including, but not limited to, endangering national security, impairing social and public interests, inciting hatred, disseminating pornographic, pornographic, violent and terrorist information, shall not infringe on other people's intellectual property rights, portrait rights, privacy, reputation and other legitimate rights and interests, shall not use this software to engage in fraud, fishing, spreading viruses and other illegal and criminal activities.
3.2.2 legality of interactions: users guarantee that the text, voice, picture and other interactions entered and the information uploaded while using the AI chat feature are legally owned or legally authorized by the user, do not infringe upon the lawful rights and interests of any third party. If there is a third party's complaint, claim or lawsuit caused by the user's input of interactive content, the user shall bear the full responsibility, such as the loss caused to us, the customer shall be compensated in full.
3.2.3 equipment and network obligations: the user shall ensure that the device using this software (e.g. mobile phone, tablet, computer, etc.) meets the system requirements of this software and that the device is installed with legitimate and effective security protection software, keep equipment in safe operation; at the same time, users should use legitimate and compliant network services, service anomalies, response delays, or data loss due to insufficient equipment performance, system failure, or network problems, the user shall bear the responsibility by himself.
3.2.4. Compliance with this agreement: user shall strictly comply with this agreement and any other service rules issued by US (e.g. privacy policy, paid service description, etc.) and shall not act in any manner inconsistent with this agreement, if the agreement is violated, we have the right to take appropriate measures, including but not limited to the suspension of services, limit functions, account cancellation, etc. .
3.2.5 obligation not to abuse AI services: users shall not take advantage of the AI features of this software to engage in the following acts: generating false information for the purpose of fraud or misleading others; Generating illegal content (such as false certificates, malicious code, etc.) ; calling the AI interface too frequently to cause abnormal server load; tampering with AI response results or circumventing service restrictions through technical means.
4. Service Usage Specification
4.1 prohibited Acts
4.1.1 technical violations: do not reverse-engineer, reverse-compile, disassemble or crack this software, or modify or tamper with its source code, execution programs or encryption algorithms, no pirated version, derivative version or maliciously modified version of the software shall be produced or disseminated, and no technical means shall be used to interfere with the normal operation of the software or to bypass service restrictions.
4.1.2 service abuse: the software shall not be used to generate bulk illegal content, shall not be used to disseminate or share infringing or illegal information to others, and shall not be used beyond the purpose for which the software was designed, do not implement any behavior that may affect the stable operation of the software server, such as malicious brushing function, launching network attacks, sending a large number of duplicate content, etc. .
4.1.3 interference with AI services: do not enter malicious instructions into AI models (such as inducing the generation of harmful content, testing model vulnerabilities, etc.) and do not use the response results of AI services to engage in illegal activities, do not impersonate this software AI or our name to engage in any activity.
4.2 Third-party service specifications
4.2.1 third-party link tips: this software may contain links to third-party services (e.g. app store links for app updates, payment platform links for paid services, content sharing links, etc.) , such links are for the convenience of users only. The use of third-party services is subject to third-party service agreements and privacy policies. We assume no responsibility for the security, legality or quality of third-party services.
4.2.2 third-party collaboration services: if the software provides services in collaboration with a third party (e.g. joint AI capability plug-ins, third-party login services, etc.) , we will clearly inform the partner's information and service scope on the service page. Users who use the cooperative service agree to accept the relevant terms of the partner. We will provide necessary protection for user information in the process of cooperation, however, it shall not be liable for service problems or information security risks caused by the reasons of the partner.
5. Intellectual Property Declarations
5.1 our intellectual property
5.1.1 all intellectual property rights in this software, including but not limited to software copyright, patent, trademark, design rights, interface design, icon design, AI model algorithm, speech recognition technology, text content and graphics, etc. , are the exclusive property of US or related rights holders. Users shall not copy, disseminate, display, modify, use or transfer the above-mentioned intellectual property rights without the written permission of us or the relevant right holders.
5.1.2 the name"EchoUs" and the associated Logo are our trademark (if any) and can not be used, altered or counterfeited by any entity or individual without permission, a Logo similar to the name or Logo should not be used to avoid confusion.
5.1. The intellectual property rights of the response content generated by the 3AI model belong to US (unless otherwise agreed in writing by the user) and the user is granted a non-exclusive, non-transferable right of use, only for personal non-commercial use, not for commercial publication, for-profit distribution or other infringement of our intellectual property rights.
5.2 intellectual property rights of users
5.2.1 the intellectual property rights of the interactive content entered by the user in the course of using the software, the personal data uploaded and the content created by the user (such as user-created text, images, etc.) shall belong to the user or to the relevant right holder, we only store, process and display the above-mentioned content for the purpose of providing services, and do not have any intellectual property rights.
5.2.2 users agree to grant us a non-exclusive, free and non-transferable right of use, allows us to use the above content in the process of providing the service (such as processing the text content for AI interaction, formatting the uploaded data for storage, etc.) , the right to use the service is limited to the scope required, and we will take strict confidentiality and security measures related to the content.
Suspension and termination of services
6.1 circumstances under which we suspend or terminate our services
6.1.1 temporary suspension of services: temporary suspension of some or all of our services may be required for objective reasons such as system maintenance, technical upgrade, network failure or force majeure, we will notify users in advance through the application of pop-up windows, announcements or user registration email (if any) , the suspension period will be as short as possible, the suspension period will not assume responsibility for breach of contract, users will be notified as soon as service is restored.
6.1.2. Limit service functionality: if a user commits a breach of this agreement (e.g. minor abuse of service, dissemination of inappropriate content, etc.) , we will first alert the user by in-app notification or email; If the user does not make the change within the time limit specified in the notice, we reserve the right to restrict certain features of the service (e.g. , limit the frequency of AI response, prohibit the use of additional services, etc.) until the user completes the change.
6.1.3 permanent termination of service: the user has committed a serious breach of this agreement (e.g. engaging in illegal or criminal activities, mass dissemination of illegal content, infringement of the rights and interests of third parties and failure to rectify the situation after notice, multiple service abuse resulting in server failure, etc.) , we have the right to permanently terminate all services provided to them, and cancel their accounts, while reserving the right to pursue their legal liabilities; if we need to terminate the software services due to our own business adjustments, users will be notified 30 natural days in advance through in-application announcements and registered mailboxes, and provide users with data export services.
6.2 termination of services by users
6.2.1 active termination: the user can terminate the service by uninstalling the software, canceling the account, etc. . If you are a paid subscriber, you will not be refunded if your subscription is not expired before your account is cancelled, unless otherwise stipulated by laws or regulations or agreed by both parties.
6.2.2. Passive termination: if the service is suspended or restricted due to the user's violation of this agreement, you can submit a recovery application to us through the contact email after the completion of rectification, and resume the service after approval; If the service can not be continued due to objective reasons such as Force Majeure, users may terminate the service at their own discretion.
Limitation of liability and exclusion clauses
7.1 limitation of liability
7.1.1 quality of service limitations: we will do our utmost to ensure the stability of our software services and the accuracy of our AI responses, however, due to the limitations of AI technology itself, the ambiguity of user input content, the fluctuation of network environment or the compatibility of equipment and other objective factors, it is impossible to guarantee that the service is completely fault-free or the AI response is completely accurate. If there is a temporary service failure or AI response deviation, we will promptly repair or optimize, however, it will not bear the indirect losses caused by service failure or response deviation (such as loss of business interests, loss of expected earnings, loss of decision-making errors, etc.) .
7.1.2 scope of compensation: our scope of compensation shall be limited to the direct and actual loss of the user as a result of our breach of this agreement, and the amount of compensation shall not exceed the total amount paid by the user for the use of the paid service (in the case of free users, the amount of compensation shall not exceed 100 Yuan) , it will not be liable for any indirect loss, punitive damages or moral damages.
7.2 exemptions
7.2.1 force majeure: due to natural disasters such as earthquakes, fires, floods and typhoons, as well as social events such as wars, strikes, government regulations and network interruptions, we accept no responsibility for server failure due to reasons not attributable to us, such as hacking attacks or virus infections, but will resume service as soon as possible after the force majeure factor is removed, and informs the user in time.
7.2.2 user-caused damages: any damages arising from the user's own operational errors, equipment malfunctions, network security issues, improper maintenance of accounts, entry of irregularities or breach of this agreement, the user bears full responsibility.
7.2.3 third-party liability: damages arising from failures of third-party services, infringements by third parties, disputes between users and third parties or improper activities by users using AI-responsive content, we do not assume direct responsibility, but will actively assist users to third party accountability.
7.2.4ai response content disclaimer: the response content generated by the AI model is only an intelligent recommendation based on user input and does not represent our views or positions, we make no promises or guarantees as to the authenticity, accuracy, or completeness of the response content. Users shall use the content at their own discretion and risk.
Agreements relating to paid services
8.1 payment rules
8.1.1 rates: the rates for paid services will be clearly marked on the service launch page and page, including package Type (such as monthly package, annual package, single payment function, etc.) , price, service period and specific rights and interests, the rate may be adjusted according to market conditions, after the adjustment will be effective for new subscribers, subscribers have been charged according to the original agreement.
8.1.2 payment methods: users can complete payment through the third-party payment platform supported by this software (such as Alipay, wechat pay, PayPal, etc.) . After payment is completed, the system will immediately open the corresponding payment service, the service period is calculated from the date of payment completion, and users can view the service validity period in"My-paid service".
8.1.3 automatic renewal agreement: if the user selects the automatic renewal function for the paid service, the system will automatically deduct the next instalment fee and extend the service period according to the user's original payment method within 24 hours before the expiration of the service, we will alert users through in-app notifications or registered email before automatic renewal. Users can"My-paid services-automatic renewal management" function to turn off automatic renewal, after the expiration will no longer automatically deduct fees.
8.2 refund rules
8.2.1 refundable condition: if the service is not provided as agreed (e.g. the payment function is unavailable and not repaired within 72 hours) , the user can apply for a full refund; If the user does not use the paid service within 7 days after the opening of the service, and there is no evidence that the service has quality problems, 80% of the paid fee can be applied for refund; If the user is unable to use the paid service for more than 15 natural days due to the technical fault of the software, the user can apply for a refund of the service fee during the corresponding fault period.
8.2.2 non-refundable circumstances: refunds are not refundable if the customer has applied for a refund due to their own reasons (e.g. , purchase by mistake, no longer needing the service, incompatible equipment, account restriction, etc.) and we have already provided the service normally; If the user violates this agreement and causes the service to be terminated, the paid service fee shall not be refunded; if the paid service is not renewed in time after the expiration of the paid service, the service termination shall not be refunded; the fees arising from automatic renewal, no refund will be given if the user does not apply for a refund within 72 hours after renewal.
9. Variation and interpretation of the agreement
9.1 change of agreement
9.1.1 changes: we have the right to amend this agreement in accordance with updated laws and regulations, upgrades to service functions, adjustments to operating strategies, or changes in regulatory requirements. If the agreement changes involve the user's core rights and interests (such as the reduction of service scope, the increase of liability limit, the increase of tariff standard, etc.) , we will notify the user in a significant way.
9.2 notification and effectiveness of changes
9.2.1 the amended agreement will be posted on the settings-about-user agreement page of this software for a period of not less than 7 natural days. At the same time, we will send the change notice through the application pop-up window and the user registration email (if any) , the notice will be clear about the content of the change and the effective time.
9.2.2 after the expiration of the publication period, the revised agreement will automatically take effect. If the user continues to use the software, he or she agrees to accept the revised agreement. If the user does not agree to the changes, he or she may cease to use the software, the paid service fee will be refunded according to the actual usage days (if any) .
9.3 interpretation of agreements
9.3.1 principle of interpretation: this agreement shall be interpreted in accordance with the principles of fairness, impartiality and good faith, and in the light of the purposes of this software service and industry practice. If there is any ambiguity in the terms of the agreement, it shall be interpreted in accordance with the principle of protecting the legitimate rights and interests of users.
9.3.2. Additional terms: the privacy policy, paid service description, and functional usage guide that we have published are additional terms to this agreement and have the same legal effect as this agreement. If the supplementary terms are inconsistent with the content of this agreement, the supplementary terms shall prevail. If the supplementary terms are not stipulated, the provisions of this agreement shall apply.
Complaints and dispute resolution
10.1 complaint channels
10.1.1 if you have any questions, comments or complaints about this software service, please contact us at support@envexa.shop with us, we will be in 15 working days to receive and feedback the results of processing.
10.2 dispute settlement
10.2.1 consultation is preferred: any dispute between the user and US regarding the conclusion, performance, interpretation or dispute resolution of this agreement shall first be settled through friendly consultation, which may be communicated by email.
10.2.2 litigation resolution: if no settlement is reached, either party shall have the right to institute proceedings against the People's Court having jurisdiction in the location of the software operator.
10.3 applicable law
10.3.1 International Law (excluding conflict of laws rules) shall apply to the conclusion, entry into force, performance, interpretation and settlement of disputes of this agreement. If the terms of this agreement conflict with the relevant laws and regulations, this term is invalid, but does not affect the validity of other terms.
11. Other articles
11.1 time of commencement
11.1.1 this agreement shall take effect from the date of first use of the software by the user.
11.2 contact US
11.2.1 should you have any questions regarding this agreement, please contact us by.
11.2.2 contact us by support@envexa.shop